Privacy Policy

Privacy Policy

Last updated: October 2026

The Seasonal Press (ABN 26 645 617 462) ("The Seasonal Press", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use our website, place an order, submit a review, contact us, or otherwise interact with us through www.theseasonalpress.com (the "Site").

The Seasonal Press operates its online store from Victoria, Australia and currently intends to sell its products to customers in the Australian market.

This Privacy Policy should be read together with our Terms & Conditions and any other privacy notices we may provide when collecting personal information.

Personal Information We Collect

The type of personal information we collect depends on how you interact with us.

Information you provide

When you place an order, contact us, submit a review or otherwise interact with our Site, we may collect:

• your name;
• email address;
• telephone number;
• billing address;
• shipping or delivery address;
• order and transaction details;
• information you provide when contacting us;
• reviews, feedback, photographs and other content you voluntarily submit; and
• other information you voluntarily provide to us.
• information relating to product personalisation or customisation, where applicable;

Payment information

Payments made through our Site are processed by Stripe.

We do not store your full payment card number on our own systems. Payment information is collected and processed by Stripe in accordance with Stripe's privacy and security practices.

We may receive limited payment-related information from Stripe, such as transaction status, payment confirmation, payment method type and information necessary to manage your order.

Reviews, photographs and customer content

If you submit a review, rating, photograph, testimonial, comment or other customer content through Fera, our review service provider, we may collect and use the information and content you choose to provide.

Depending on the information you submit and the features used, this may include your name or display name, review text, rating, photograph, testimonial, information contained in your submission and information associated with the review.

Fera and its relevant service providers may also process technical information associated with your use of review features, such as cookies, session identifiers or information about your interaction with the review functionality.

Reviews and other content submitted for publication may be displayed publicly on our Site. Where permitted by our Terms & Conditions and applicable law, we may also use submitted content in our social media, advertising and other marketing materials.

Please do not submit personal information about another person, including a child, unless you are authorised to provide it and have any necessary permission for the intended use.

Order and fulfilment information

When you place an order, we may collect and hold information necessary to process, manufacture, fulfil and deliver your order, including product selections, sizes, colours, quantities, shipping details, order instructions and information relating to the status or delivery of your order.

Technical and usage information

When you visit or interact with our Site, technical information may be automatically collected by Big Cartel and other service providers.

This may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• general location information derived from technical data;
• pages viewed;
• referring website;
• date and time of visits;
• interactions with the Site;
• information relating to your shopping session; and
• other technical information necessary to operate, secure and improve the Site.

How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order;
• when you contact us;
• when you submit a review, photograph or feedback;
• automatically when you browse or interact with our Site;
• through our e-commerce, payment, review, print-on-demand, manufacturing, fulfilment and delivery service providers; and
• from other sources where permitted by applicable law.

Where practical, we will collect personal information directly from you.

If you provide us with personal information about another person, you should ensure that you are authorised to provide that information and, where required, that the person has been appropriately informed.

How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

Processing and fulfilling orders

We use personal information to:

• process and manage your order;
• process and verify payment;
• arrange manufacture and fulfilment;
• arrange delivery;
• provide tracking information;
• communicate with you about your order; and
• provide customer support.

Where necessary to fulfil an order, we may provide relevant customer and order information to the applicable Fulfilment Provider, manufacturer, print provider, production facility, delivery provider or other service provider involved in producing, processing or delivering your order.

Operating and improving our Site

We may use personal information to:

• operate and maintain our online store;
• provide shopping functionality;
• improve website functionality and performance;
• understand how customers use our Site;
• improve our products and collections;
• troubleshoot technical issues;
• detect and prevent fraud or unauthorised activity; and
• maintain the security of our services.

Reviews and customer content

We may use reviews, ratings, feedback and photographs submitted through Fera to display customer feedback on our Site and help other customers understand our products.

Where permitted by our Terms & Conditions and applicable law, we may also use customer content submitted for publication in our social media, advertising and other marketing materials.

We may share relevant information with Fera and its service providers as reasonably necessary to operate the review functionality, display submitted content and manage customer reviews.

Customer communications

We may use your contact details to:

• respond to enquiries;
• provide customer support;
• send order confirmations;
• provide shipping and tracking updates; and
• communicate important information about your purchase.

Marketing

Where permitted by applicable law, we may send marketing communications about our products, collections, promotions or other relevant information.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.

Transactional or service-related communications, such as order confirmations and shipping updates, may still be sent where reasonably necessary to fulfil your order or provide our services.

Legal and business purposes

We may also use or disclose personal information where reasonably necessary to:

• comply with applicable laws and legal obligations;
• respond to lawful requests from government or regulatory authorities;
• prevent or investigate fraud, misuse or unlawful activity;
• establish, exercise or defend our legal rights;
• resolve disputes;
• enforce our agreements; and
• protect the security of our business, customers and Site.

Cookies and Similar Technologies

Our Site and other third-party service providers may use cookies and similar technologies.

These technologies may be used to:

• operate essential shopping and website functions;
• maintain shopping sessions;
• remember preferences;
• understand how visitors use our Site;
• improve website functionality and performance;
• detect security issues; and
• where applicable, support analytics or marketing activities.

Cookies may be placed by us or by third-party service providers used in connection with our Site.

Third-party features on our Site, including customer review functionality, may use cookies or similar technologies where necessary to provide or maintain those features.

You may be able to control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Site or your shopping experience.

The specific cookies and technologies used on our Site may change as we add, remove or update services.

Who We Share Personal Information With

We do not sell or rent your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our products and services.

These providers may include:

Big Cartel

We use Big Cartel to host and operate our online storefront and provide e-commerce functionality.

Big Cartel may process information relating to your interaction with our store, including contact, order, transaction and technical information.

Stripe

We use Stripe to process payments and provide payment-related services.

Stripe may process payment and transaction information in accordance with its own privacy policy.

Print-on-Demand, Manufacturing and Fulfilment Providers

We may use third-party print-on-demand, manufacturing, printing, production and fulfilment providers to produce and fulfil products ordered through our Site.

Depending on the product, destination, availability, production requirements and other operational factors, different Fulfilment Providers may be used from time to time.

We may provide the applicable Fulfilment Provider with information reasonably necessary to manufacture, process, package and fulfil your order. This may include your name, shipping address, order details and other information necessary for production and delivery.

These providers may also use other service providers, contractors or delivery providers as part of their operations.

Fera and customer review services

We use Fera to collect, manage and display customer reviews and related content.

When you submit a review, rating, photograph or other content through Fera, Fera and its relevant service providers may process information associated with that submission to provide the review functionality. Depending on the features used and the information you provide, this may include your name or display name, review content, photographs, relevant purchase information and technical information associated with your interaction with the review feature.

We may use Fera to display submitted reviews and other customer content on our Site and, where permitted by our Terms & Conditions and applicable law, to support the use of that content in our marketing.

Fera may use its own service providers to operate its services. The handling of information by Fera and those providers is also subject to their applicable privacy and data-processing terms.

Delivery providers

Personal information necessary to deliver your order may be provided to postal, courier or other delivery providers.

Professional advisers and service providers

We may disclose personal information to professional advisers and service providers, such as accountants, lawyers, insurers, IT providers and other contractors, where reasonably necessary to operate our business or comply with our legal obligations.

Government and legal authorities

We may disclose personal information where required or authorised by law, court order, regulatory requirement or other lawful process, or where reasonably necessary to protect our legal rights, customers, business or property.

Overseas Disclosure and International Processing

Some of the service providers we use are located outside Australia or may use overseas affiliates, contractors, subprocessors or other service providers.

As a result, your personal information may be disclosed to, stored or processed outside Australia.

Depending on the service and the circumstances of processing, overseas recipients may be located in the United States, countries in the European Union or European Economic Area, the United Kingdom, Canada and other countries where our service providers, affiliates or subprocessors operate.

Our service providers may include Big Cartel, Stripe, our print-on-demand and fulfilment providers, Fera and other technology or business service providers. The countries in which personal information may be processed can differ between providers and may change as their operations, infrastructure, affiliates and subprocessors change.

We may not be able to identify every country in which personal information could be processed at all times. Where required by Australian privacy law, we take reasonable steps in relation to overseas disclosures to ensure that personal information is handled appropriately.

Children and Minors

Our Site is intended for use by adults and is not intended to enable children to independently create accounts or purchase products without appropriate parental or guardian involvement.

We may sell products that are designed for or intended to be worn by children. This does not mean that children are the intended purchasers of those products.

Purchases through our Site must be made by an adult or by a person who has the appropriate permission and involvement of a parent or legal guardian.

We do not knowingly seek to collect personal information directly from children for the purpose of allowing them to independently purchase products through our Site.

Parents and guardians are responsible for supervising children's use of the Site and for ensuring that children do not provide personal information or make purchases without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us using the details below.

We will review the matter and take reasonable steps to address it, including deleting information where appropriate and where we are not legally required to retain it.

Our Terms & Conditions contain additional requirements concerning who may place orders through our Site.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• processing and managing orders;
• customer service;
• accounting and tax purposes;
• legal and regulatory compliance;
• fraud prevention;
• resolving disputes;
• maintaining business records; and
• enforcing our agreements and protecting our legal rights.

Where personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to delete or de-identify it.

Personal information held by third-party service providers may also be subject to their own retention and deletion procedures, policies and legal obligations.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We use appropriate technical and organisational measures having regard to the nature of the information we hold and the risks associated with its use.

Payment information is processed through Stripe rather than being stored as full payment card information on our own systems.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a data breach involving personal information, we will respond in accordance with our legal obligations.

Accessing and Correcting Your Personal Information

Subject to applicable Australian privacy law, you may request access to personal information we hold about you.

You may also ask us to correct personal information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing an access or correction request.

In certain circumstances, we may be unable to provide access to particular information or may need to refuse or limit a request where permitted or required by law.

Deleting Personal Information

You may request that we delete personal information we hold about you.

We will consider deletion requests in accordance with applicable law.

We may need to retain certain information where required or authorised by law, including information required for tax, accounting, legal, fraud prevention, dispute resolution or other legitimate business purposes.

Personal information held by third-party service providers may also be subject to their own retention and deletion procedures, policies and legal obligations.

Privacy Complaints

If you have a concern about how we have collected, used, disclosed or otherwise handled your personal information, please contact us using the details below.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available at:

Office of the Australian Information Commissioner - Privacy Complaints

Third-Party Websites and Services

Our Site may contain links to websites, social media services or other third-party websites that we do not control.

Those third parties have their own privacy policies and practices.

We are not responsible for the privacy practices or content of third-party websites or services that we do not control.

Automated Decision-Making and AI

We may use artificial intelligence (AI) tools to support our business activities, including developing product designs and artwork, creating product mockups and promotional images, and assisting with other creative or operational tasks.

Some product images, mockups or promotional materials displayed on our Site may be generated or developed with the assistance of AI. These tools are used for creative and presentation purposes and do not necessarily depict an actual photograph of the finished product.

We also use third-party services to operate our Site and provide features such as customer reviews. Those services may incorporate automated or AI-assisted functionality. The information processed depends on the service and features used, as described in the relevant sections of this Privacy Policy and in the providers' own privacy information.

We do not currently use personal information to make automated decisions that significantly affect an individual's rights or interests. If this changes, we will update this Privacy Policy where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our business;
• the services and technology we use;
• the way we collect, use or disclose personal information;
• applicable laws or regulations; or
• our privacy practices.

The updated version will be published on our Site with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have a question about this Privacy Policy, wish to request access to or correction of your personal information, wish to make a privacy complaint, or have another privacy-related concern, please contact us:

Business Name: The Seasonal Press
Email: [email protected]
Website: www.theseasonalpress.com

We will use the information you provide to respond to your enquiry or request and manage the matter appropriately.

 

Privacy Policy last updated: October 2026